Fraud Alert

World Vision Malaysia's Disclaimer & Alert on Fraud Cases On Third Party Fundraising


Please be aware of suspicious emails or phone calls that solicit funds or personal information. 
If you have received such calls or emails and you would like to check their authenticity of this call, please contact World Vision Malaysia directly at +603-7880 6414.

Do scroll down to read more on different methods used to commit fraud:


Email Fraud

Example One

Title of Email: "Charities That Thank You for Your Donation"

We have learned of a malicious and erroneous email that has been circulating with various subject lines, one of which is "Charities That Thank You for Your Donation." The author of this email attacks a number of charities, raising questions and making assertions about how donations are being used.

We are particularly concerned that our generous and faithful supporters will believe these fabricated rumours and will stop supporting the life-saving work we do for children and communities.

We ask for your assistance to help stop the circulation of misinformation. If you receive this false viral email, please do not forward it and share the truth instead.

WVM's Response to Email Fraud

All of the allegations made about World Vision Canada's president and CEO Dave Toycen, and the organisation's use of funds are completely false and unfounded.

Accountability in the use of funds and transparency to our donors are among our core values and they are taken very seriously at World Vision. We are transparent with our operations, which can be supported by:

  • clear disclosure of financial information and programme facts (Please click here to read World Vision Malaysia's Annual Reports)
  • information about policies, reporting and control mechanisms

World Vision is also committed to fair and reasonable compensation levels. Mr. Toycen's salary is $184,000 per year and he is responsible for a $400 million organisation with more than 500 employees across the country. His compensation falls well below industry standards and below that of some much smaller organisations within the charitable sector.

Mr. Toycen does not live in a $700,000-$800,000 home and he has not received housing allowances of any kind. He has lived in the same house outside of Toronto for more than 20 years.

As a Christian and a strong steward of donor funds, Dave Toycen demonstrates his personal integrity by travelling economy class. He does not receive paid holiday travel or lodging. He does not receive a premium benefits package nor does he use the most cutting edge technology. Lastly, Mr. Toycen has not received any special benefits for his two adult children.

As an organisation, World Vision's goal is to help as many people as possible and ensure that donors' money is used wisely and efficiently. We are pleased to tell you that, for World Vision Malaysia, 85% of our total income in the 2014 fiscal year was used for programs that combat poverty and help children and communities in need.

We ask for your assistance to help stop the circulation of misinformation. If you receive this false viral email, please do not forward it and share the truth instead. Also help us isolate the source of these emails if you can. We hope the linked document below will correct circulating misinformation and that our donors/sponsors will help World Vision address these un-truths by forwarding it to your friends who may come across the same email.

We have also been monitoring the social media world, sending in correct information. A renowned 3rd party website dedicated to debunking myths has indicated that information related to World Vision Canada is inaccurate.

These deceptive rumours can be very damaging to World Vision's reputation, hindering the orgnisation from focusing on the relief, development and advocacy work we do in bringing a brighter future to the most vulnerable children and families around the world. Do click here to read more on the issues and World Vision's stand on salaries. Thank you.


Example Two

Title of Email: 'Your winning notification from worldvision Raffle centre!!!'

This is a scam email focusing on the 2005 Tsunami Disaster Relief. Do not click on or respond to this email.

Please click here to read the official statement from World Vision UK.


Fraudulent Solicitation of Banking Information

Please DO NOT provide your personal and bank details should you receive a phone call or email claiming that you have won a cash prize from World Vision and requests your bank account information, so that the prize money can be banked directly to your account.

It has come to our attention that certain parties have been using the World Vision name to solicit personal banking information from our sponsors / donors. If you receive any such calls or emails, please alert World Vision Malaysia immediately.


Third-Party Fund-Raising

World Vision Malaysia may engage third-party organisations from time to time to undertake fundraising activities on its behalf. All third parties are prohibited from using your personal information except to provide services to World Vision Malaysia, and they are required to maintain the confidentiality of your information.

However, some unauthorised third-party organisations have used World Vision's logo on printed materials and social media sites for fundraising purposes.

We want to protect you from frauds. Before you provide any information, be sure you know it’s World Vision. Here are some tips you can use to protect yourself:

  • The website for World Vision in Malaysia is We are committed to protecting your privacy and have taken every step to ensure any information provided to us are secure and confidential. 
  • If you have any doubt, type directly into your browser.  
  • If you have any questions, please call us at (603) 7800 0899, or email us at You can also drop us a WhatsApp message at (6012) 300 6282 (for English) or (6011) 3566 3462 (for Chinese).   


Phone Fraud

World Vision would like to alert our child sponsors of possible telephone calls from individuals who claim that their sponsored child/children are in need of medical attention and request that the child sponsor(s) assist financially. The individuals would ask sponsor(s) to bank money into a certain account. PLEASE NOTE THAT THIS IS A FRAUDULENT ACT.

World Vision does not solicit or demand contributions or funds from our child sponsors in this manner. Furthermore, sponsored children and their families are not allowed to approach sponsors directly for supplementary financial support.

If you have received such fraudulent calls or if you would like to check the authenticity of an appeal, please contact World Vision Malaysia directly.